Privacy Policy

1. Introduction

PuzzleOfficialUK.com is a website operated by Bits and Pieces Entertainment Ltd.

PuzzleOfficialUK.com (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://puzzleofficialuk.com/ (the “Site”), sign up for our mailing list, use our services (such as ticket purchases, event updates), or otherwise interact with us.

By using the Site, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not access the Site or use our services.

2. Information We Collect

We may collect and process the following types of information:

Personal Information: name, email address, phone number, postal address (if applicable), payment details (if purchasing tickets or services), etc.
Usage Information: your IP address, browser type, device type, operating system, pages you visit, time and date of visits, how you interact with the Site, referrer URLs, etc.
Transactional Information: details of purchases you make (e.g. tickets), the date, time, amount, and method of payment.
Communications: if you contact us (via email or contact forms), we may keep a record of your correspondence.

3. How We Use Your Information

We may use your information for various purposes, including:

To provide, operate, and maintain the Site and our services.
To process your transactions (e.g. ticket purchases).
To send you newsletters, marketing emails, event updates, promotions, and other information that may be of interest to you (if you opt in).
To respond to your inquiries, comments, or requests.
To improve our Site, services, user experience, and security.
To monitor and analyse usage, trends, and preferences.
To enforce our terms, prevent fraud, or protect our rights, property, or safety.

4. Legal Basis for Processing (if you’re subject to GDPR / UK Data Protection Law)

If you are in the UK or EU, we process personal data only when we have a lawful basis, such as:

Your consent.
To perform a contract (e.g. fulfilling your ticket purchase).
For compliance with legal obligations.
To protect your or others’ vital interests.
For our legitimate interests (e.g. improving our services, security), except where those are overridden by your rights.

5. Sharing Your Information

We may share your information:

With service providers who help us operate the Site, process payments, send emails, etc. (they are bound to keep it confidential).
With third parties if required by law, court order, or other legal processes.
To protect and defend our rights, property, or safety, or those of our users.
In connection with a business transaction (e.g., merger, acquisition, sale of assets).
With your consent or at your direction.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Site and hold certain information. Specifics:

Cookies: small text files stored on your device, used for e.g. session management, preferences, analytics, etc.
Third-party analytics (e.g. Google Analytics) may be used to understand how users use the Site and to better it.
You may be able to disable cookies via your browser settings; however this may affect your ability to use certain parts of the Site.

7. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g. for accounting, legal obligations).

8. Your Rights

Depending on your country/jurisdiction, you may have the following rights under data protection laws:

Right to access your personal data.
Right to correct or update your data.
Right to erase your data (“right to be forgotten”) in certain circumstances.
Right to restrict or object to certain processing.
Right to data portability.
Right to withdraw consent at any time, where we rely on consent.
Right to lodge a complaint with a supervisory authority.

9. Security

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure — so we cannot guarantee absolute security.

10. Children’s Privacy

Our services are not directed to children under [age 16] (or the local applicable age). We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us; we will delete such information unless we are legally required to retain it.

11. International Transfers

If your information is transferred to countries outside your jurisdiction (e.g. outside the UK/EU), we will ensure that adequate safeguards are in place (e.g. EU standard contractual clauses) to protect your data to the same standard required in your location.

12. Third-Party Links

Our Site may contain links to third-party websites, plugins, or services. We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on the Site and update the “Last Updated” date. Your continued use of the Site after changes means you accept the updated policy.

14. Contact Us

If you have any questions about this Privacy Policy, or wish to exercise any of your rights, you may contact us at:

Bits and Pieces Entertainment Ltd
117 Dartford Road,
Dartford,
England,
DA1 3EN

Email: info@puzzleofficialuk.com